The Secretary's Commission on Achieving Necessary Skills (SCANS) identifies what work requires of schools:

• Basic Skills: Reading, writing, arithmetic and mathematical operations, listening and speaking
• Thinking Skills: Thinking creatively, making decisions, solving problems, visualizing, knowing how to learn, and reasoning
• Personal Qualities: Displaying responsibility, self-esteem, sociability, self-management, and integrity and honesty
• The Secretary's Commission on Achieving Necessary Skills. (1991). What work requires of schools: A SCANS report for America 2000. Washington, DC: U.S. Department of Labor. (pp. xv, xviii)

The Institute of the Future recommends that entry level and mid-management workers should be trained in knowledge building processes and made familiar with the new roles of knowledge workers from the start (Andrea Saveri, Institute of the Future10 Year Forecast, 1998, p. 172).

Funding for a 2000-2001 VTEA grant project will be used to help bridge the gap between traditional training and performance improvement for office professionals in Silicon Valley (see Future Projects) For more information contact Melanie Gadener

West Valley College — Building Silicon Valley’s Future…One Student at a Time

Classroom Instruction – www.westvalley.edu/wvc/careers/careerProgram.html

Professional Office Skills Training Administrative Careers Program Business Administration Computer and Information Systems Computer Applications Computer Arts and Animation Desktop Publishing Legal Secretarial Studies Microsoft Office Accounting

Online Instruction — www.westvalley.edu/wvc/dl/dl.html

Dream Weaver Microsoft FrontPage Understanding AOL Introduction to PC Troubleshooting 101 Tips and Tricks for the IMac and Mac Introduction to QuickBooks Introduction to MSWord A+ Certification Word Perfect Keyboarding Personal Financial Planning Project Management Planning, Executing and Controlling Marketing and Sales Customer Service Production and Inventory Management

Telecourses – www.westvalley.edu/wvc/dl/fall2000tele.html

Business Law Functions of Management Sales Strategies Introduction to Business Marketing Principals Introduction to Sociology

Productivity Plus Processes™ — Advocating New Work Habits for the New Economy

Coaching and Consulting — www.prodplus.com

Performance Improvement Planning and Implementation Job Analysis and Profiling Desk and Information Management Systems Workflow Design Project Management Customer Service Strategies Team Development Transfer of Training